Floria Chiu

Floria was born in Windsor, Ontario. She attended York University and then Ryerson University in Toronto, where she graduated with a Bachelor’s Degree in Politics and Public Administration.

Floria started her career with a start-up company in the security management industry, where she remained for several years. In her role, Floria was responsible for day-to-day administration and management, and for quality control of security services. She was eventually promoted to Vice President, for Key Accounts in the financial sector.

In 2010, Floria joined G4S in her current role as Director, Customer Care. She is responsible for managing a team of Strategic Account Managers to both maintain and grow a portfolio of strategic accounts. Floria interacts and coordinates with all departments in G4S, from operations to business development and finance in Canada, and works closely with her counterparts in the US and Globally to set and share best business practices.

Floria recently completed the G4S Regional Leadership Program as a part of G4S’ focus on developing leaders across North America.  In 2018, Floria will contribute to the next Regional Leadership Program as a peer mentor.  Beyond working as a part of the G4S  leadership team, Floria is a full time parent to her 11 year old daughter.

What is your experience of a glass ceiling?

I work in the security industry, which traditionally, is a male dominated industry.  I’ve been working in this industry for almost 20 years.  As a young female starting out, it was difficult to navigate.  I was told that clients would never take me seriously because I am female, and because I have no law enforcement background.  Even though I was a senior manager with my previous employer, there was definitely time spent fighting to be heard, to be taken seriously and to affect action.  At that time, there were very few females in management roles both on the private security and corporate security side.  Over the past 10 years, there has been a shift and more females are assuming management, leadership, and executive positions in our industry.  I found that moving to an organization whose values align with mine really helped me to excel and advance beyond any glass ceiling that I saw in my younger years.

What advice do you have for others in business, particularly women?

  • Be true to yourself, and lead with your authentic self.
  • Give yourself permission to be at the table.  In other words, assume that you have a rightful place because of your experience, capability, knowledge and intelligence.
  • Be active and involved with mentoring and leading the next generation of leaders in your organization, industry and community

What is your opinion on quotas and the gender pay gap?

I do not like the idea of quotas.  I personally would not want a position because I meet a criteria like gender or race.  I would want to have earned the position based on skills set and capability.  On the other hand, I believe that it is silly to even debate the gender pay gap.  There should not be a pay gap for the same job.

Are you aware of government certifications and schemes for women in business? 

I am not aware of any government certifications or schemes.

What do you think the #MeToo movement needs to do in order to make a huge impact in women’s professional lives?

Education and continued open dialogue on this topic is key.  As a community and as a Canadian society, we have to make it “okay” to talk about it.  It starts in primary school.  It starts in the home.  And yes, there is a place for education on this topic in business.